This assignment will assess the competency 7. Specify the use of more specialize.
This assignment will assess the competency 7. Specify the use of more specialized information systems, such as AI, expert systems and VR technology.
Read the INFORMATION [email protected] case for Chapter 7 in your text titled “Knowledge Management Improves Customer Support at Canon”. In a 1-2 page paper answer these questions:
• How could making a searchable knowledge management system accessible to Canon’s customers online affect CITS’s call volume and customer satisfaction?
• How would the need for a system such as KDS change if each of Canon’s product lines (including cameras and printers) was sold by a different company?
This assignment needs to have the following:
• A cover page (includes student’s name, date, class title, and assignment title)
• Paper needs to be 1-2 pages (minimum 1 full page), 12 point font, double spaced, and writing is grammatically correct
• A reference page (If you are referencing information from a textbook or other source, then an APA formatted citation and reference page are necessary)